IDEAS home Printed from https://ideas.repec.org/a/tkp/ijsrsy/v1y2012i1p7-21.html
   My bibliography  Save this article

Critical Success Factors of Six Sigma in Original Equipment Manufacturer Company in Malaysia

Author

Listed:
  • Tack-Wei Leong

    (Multimedia University, Malaysia)

  • Pei-Lee Teh

    (Multimedia University, Malaysia)

Abstract

Purpose – This paper aims to examine the five critical success factors (i.e., top management involvement and commitment, training and education, teamwork, cultural change, and organizational infrastructure) on Six Sigma implementation in the Original Equipment Manufacturer (OEM) industry. Design/methodology/approach – Survey data are collected from 102 employees from a renowned OEM company in Malaysia. Multiple regression analysis is performed to test the research hypothesis. Findings – The results show that top management involvement and commitment, as well as training and education are independent and positively related to six sigma implementation. However, teamwork has a negative relationship with Six Sigma implementation. Practical implications – This study provides empirical evidence for critical success factors and their importance to Six Sigma adoption in OEM. The findings of this study provide a basis for the industrial practitioners to focus on top management involvement and commitment, as well as training and education in order to facilitate effective Six Sigma implementation. Originality/value – The critical success factors in relation to the Six Sigma implementation in the OEM industries are under-studied, in particular, within the Asian region. Our study adds to the total quality management literature. First, top management involvement and commitment, as well as training and education appear to be significantly related to Six Sigma implementation. Second, this study reveals the role of teamwork that inhibits successful Six Sigma implementation in the OEM industry.

Suggested Citation

  • Tack-Wei Leong & Pei-Lee Teh, 2012. "Critical Success Factors of Six Sigma in Original Equipment Manufacturer Company in Malaysia," International Journal of Synergy and Research, ToKnowPress, vol. 1(1), pages 7-21.
    • Handle: RePEc:tkp:ijsrsy:v:1:y:2012:i:1:p:7-21
    as

    Download full text from publisher

    File URL: http://www.toknowpress.net/ISSN/2083-0025/vol_1_no_1_pap_1_Critical_Success_Factors.pdf
    File Function: full text in English
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ayon Chakraborty & Kay Chuan Tan, 2012. "Qualitative and Quantitative Analysis of Six Sigma in Service Organizations," Chapters, in: Tauseef Aized (ed.), Total Quality Management and Six Sigma, IntechOpen.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Suphattra Ketsarapong & Kong Suwantaranrangsri & Kongkiti Phusavat & Binshan Lin, 2012. "Sustaining Supply Chain Operations through Lean Manufacturing," International Journal of Synergy and Research, ToKnowPress, vol. 1(2), pages 5-20.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:ijsrsy:v:1:y:2012:i:1:p:7-21. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Maks Jezovnik (email available below). General contact details of provider: http://www.toknowpress.net/journals .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.