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Role of service automation on guest experience of hotel industry

Author

Listed:
  • Swagat Praharaj

    (Siksha O Anusandhan (Deemed to be University) Institute of Business and Computer Studies Bhubaneswar, Odisha, India- 751003)

  • Bibhuti Bhusan Mishra

    (Siksha O Anusandhan (Deemed to be University) Institute of Business and Computer Studies Bhubaneswar, Odisha, India- 751003)

  • Uma Sankar Mishra

    (Central University of Rajasthan Department of Management Bandarsindari, Tehsil Kishangarh, Ajmer, Rajasthan, India- 305817)

  • Rashmi Ranjan Panigrahi

    (Assistant Professor GITAM (Deemed to be University) GITAM School of Business Visakhapatnam, AP, India- 530045)

  • Padma Charan Mishra

    (Corresponding Author The Bisra Stone Lime Company Limited Department of Engineering Biramitrapur, Sundargarh, Odisha, India- 770033)

Abstract

No abstract is available for this item.

Suggested Citation

  • Swagat Praharaj & Bibhuti Bhusan Mishra & Uma Sankar Mishra & Rashmi Ranjan Panigrahi & Padma Charan Mishra, 2023. "Role of service automation on guest experience of hotel industry," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(2), pages 265-278, April.
    • Handle: RePEc:tho:journl:v:29:y:2023:n:2:p:265-278
    DOI: https://doi.org/10.20867/thm.29.2.11
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    More about this item

    Keywords

    Service Automation; Value Creation; Guest Experience; Structural Equation Modelling; Hotel Industry;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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