Customer satisfaction from private utility companies: An explanatory study
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Cited by:
- Irina N. Tkachenko & Ivan A. Chechulin, 2024. "Crisis resilience assessment and management of public utility companies," Journal of New Economy, Ural State University of Economics, vol. 25(1), pages 131-159, April.
- Hsien-Chih Kuo & Pin Luarn & I-Jen Chen, 2017. "Value Co-creation of Xiaomi in China," International Journal of Business and Economic Sciences Applied Research (IJBESAR), Democritus University of Thrace (DUTH), Kavala Campus, Greece, vol. 11(1), pages 26-33, December.
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More about this item
Keywords
Customer satisfaction; Utility companies; SERVQUAL; Empirical study; Structural Equation Modelling;All these keywords.
JEL classification:
- D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
- L80 - Industrial Organization - - Industry Studies: Services - - - General
- L94 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Electric Utilities
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