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Culture and bank reputation

Author

Listed:
  • Henry Gunawan

    (Trisakti University)

  • Khomsiyah Khomsiyah

    (Trisakti University)

Abstract

The study examines and analyzes the relationship between culture and reputation in the banking industry in Indonesia. To attain this destination, we utilize the employees working in the banks as the sample by snowball sampling. As a result, this research can get 435 responses based on the survey conducted in November 2021. Furthermore, these obtained responses are analyzed by a structural equation model based on variance or partial least squares to examine the proposed hypothesis. Based on this model, this study demonstrates that indicators of bank reputation and all dimensions of culture: mission, adaptability, clan, and bureaucracy, and their items are accurate and reliable based on confirmatory factor analysis and reliability detection. Based on the hypothesis testing, this study reveals a positive tendency of bank culture on reputation.

Suggested Citation

  • Henry Gunawan & Khomsiyah Khomsiyah, 2022. "Culture and bank reputation," Technium Social Sciences Journal, Technium Science, vol. 37(1), pages 350-358, November.
    • Handle: RePEc:tec:journl:v:37:y:2022:i:1:p:350-358
    DOI: 10.47577/tssj.v37i1.7561
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    References listed on IDEAS

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    2. Giampaolo Gabbi & Mattia Pianorsi & Maria Gaia Soana, 2017. "The Impact of Risk Culture on Bank Reputation," Palgrave Macmillan Studies in Banking and Financial Institutions, in: Risk Culture in Banking, chapter 0, pages 177-194, Palgrave Macmillan.
    3. Yilun Shi, 2016. "Reputation, Financial Performance, And Industry Competition," The International Journal of Business and Finance Research, The Institute for Business and Finance Research, vol. 10(2), pages 1-16.
    4. Chaudhary, Sanjay & Dhir, Amandeep & Ferraris, Alberto & Bertoldi, Bernando, 2021. "Trust and reputation in family businesses: A systematic literature review of past achievements and future promises," Journal of Business Research, Elsevier, vol. 137(C), pages 143-161.
    5. Keith Weigelt & Colin Camerer, 1988. "Reputation and corporate strategy: A review of recent theory and applications," Strategic Management Journal, Wiley Blackwell, vol. 9(5), pages 443-454, September.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    adaptability; bureaucracy; clan; culture; mission; reputation; banking industry;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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