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Information Technology Adoption in Small Business: Confirmation of a Proposed Framework

Author

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  • Thuyuyen H. Nguyen
  • Michael Newby
  • Michael J. Macaulay

Abstract

This paper investigates which drivers affect information technology () adoption and which factors relate to a successful implementation in small businesses, where the adoption rate is traditionally low and the failure rate is high. The findings from this study suggest that customers are the main driving force of adoption. When it comes to implementation, our results suggest that managers/owner–managers must engage with five factors: organization, internal resources, external consultants, supplier relations, and customer relations. These findings give further insight into adoption in small businesses and highlight the importance of customer relations in the adoption process.

Suggested Citation

  • Thuyuyen H. Nguyen & Michael Newby & Michael J. Macaulay, 2015. "Information Technology Adoption in Small Business: Confirmation of a Proposed Framework," Journal of Small Business Management, Taylor & Francis Journals, vol. 53(1), pages 207-227, January.
    • Handle: RePEc:taf:ujbmxx:v:53:y:2015:i:1:p:207-227
    DOI: 10.1111/jsbm.12058
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    Citations

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    Cited by:

    1. Luu Tien Dung & Tran Thi Hoang Dung, 2024. "Businesses model innovation: a key role in the internationalisation of SMEs in the era of digitalisation," Journal of Innovation and Entrepreneurship, Springer, vol. 13(1), pages 1-18, December.
    2. Arjan J. Frederiks & Sílvia Costa & Boudewijn Hulst & Aard J. Groen, 2024. "The early bird catches the worm: The role of regulatory uncertainty in early adoption of blockchain’s cryptocurrency by fintech ventures," Journal of Small Business Management, Taylor & Francis Journals, vol. 62(2), pages 790-823, March.
    3. Muhammad Ilyas & Arif ud din & Muhammad Haleem & Irshad Ahmad, 2023. "Digital entrepreneurial acceptance: an examination of technology acceptance model and do-it-yourself behavior," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-19, December.
    4. Battistoni, Elisa & Gitto, Simone & Murgia, Gianluca & Campisi, Domenico, 2023. "Adoption paths of digital transformation in manufacturing SME," International Journal of Production Economics, Elsevier, vol. 255(C).
    5. Jianli Gao & Abu Bakkar Siddik & Sayyed Khawar Abbas & Muhammad Hamayun & Mohammad Masukujjaman & Syed Shah Alam, 2023. "Impact of E-Commerce and Digital Marketing Adoption on the Financial and Sustainability Performance of MSMEs during the COVID-19 Pandemic: An Empirical Study," Sustainability, MDPI, vol. 15(2), pages 1-21, January.
    6. Satı, Zümrüt Ecevit, 2024. "Comparison of the criteria affecting the digital innovation performance of the European Union (EU) member and candidate countries with the entropy weight-TOPSIS method and investigation of its importa," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    7. Pellegrini, Giustina & de Mattos, Camila Silva & Otter, Verena & Hagelaar, Geoffrey, 2022. "Exploring how EU agri-food SMEs approach technology-driven business model innovation," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 26(3), December.
    8. Radzivon Marozau & Hanna Aginskaja & Maribel Guerrero, 2024. "ICT-related dynamic capabilities and SMEs’ performance: An analysis during the economic stagnation in Belarus," The Journal of Technology Transfer, Springer, vol. 49(5), pages 1696-1718, October.
    9. Sunday C. Eze & Vera C. Chinedu-Eze & Hart O. Awa & Sandra I. Diarah, 2023. "Critical Issues Facing SMEs’ Actors in the Adoption of Emerging Digital Marketing Technology (EDMT)," SAGE Open, , vol. 13(4), pages 21582440231, December.

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