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A Research Model for Mobile Phone Service Behaviors: Empirical Validation in the U.S. and Turkey

Author

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  • En Mao
  • Mark Srite
  • Jason Bennett Thatcher
  • Onur Yaprak

Abstract

Mobile phone services' adoption and acceptance issues may have a significant impact on business and personal communication practices at the regional and global levels. In this paper, we test an extended technology acceptance model (TAM) in the U.S. and Turkey. We explore key factors that influence the usefulness, ease of use, and intentions to use advanced mobile phone services, such as mobile Internet access, E- Mail, and payments. Our results provide support for the technology acceptance model from both samples and for the importance of variables such as efficacy and personal innovativeness. In addition, we observe differences between the two samples and offer culture-based implications of our research. Finally, research and practical implications are provided.

Suggested Citation

  • En Mao & Mark Srite & Jason Bennett Thatcher & Onur Yaprak, 2005. "A Research Model for Mobile Phone Service Behaviors: Empirical Validation in the U.S. and Turkey," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 8(4), pages 7-28, October.
    • Handle: RePEc:taf:ugitxx:v:8:y:2005:i:4:p:7-28
    DOI: 10.1080/1097198X.2005.10856406
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    Citations

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    Cited by:

    1. Young Mee Shin & Seung Chang Lee & Bongsik Shin & Ho Geun Lee, 2010. "Examining influencing factors of post-adoption usage of mobile internet: Focus on the user perception of supplier-side attributes," Information Systems Frontiers, Springer, vol. 12(5), pages 595-606, November.
    2. Avornyo, Philip & Fang, Jiaming & Antwi, Collins Opoku & Aboagye, Michael Osei & Boadi, Evans Asante, 2019. "Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 348-360.
    3. Sanghyun Kim & Gary Garrison, 2009. "Investigating mobile wireless technology adoption: An extension of the technology acceptance model," Information Systems Frontiers, Springer, vol. 11(3), pages 323-333, July.
    4. Abdul Kadir Othman & Lailatul Faizah Abu Hassan & Muhammad Iskandar Hamzah & Amirun Razin Razali & Mohamad Amir Shah Saim & Mohd Safwan Ramli & Muhammad Amir Osman & Mohamad Amirul Anbia Azhar, 2019. "The Influence of Social Commerce Factors on Customer Intention to Purchase," Asian Themes in Social Sciences Research, Knowledge Press, vol. 3(1), pages 1-10.
    5. Harry Bouwman & Mark de Reuver & Alex Visser, 2010. "Understanding Adoption of Mobile Service Bundles," Chapters, in: Morten Falch & Jan Markendahl (ed.), Promoting New Telecom Infrastructures, chapter 13, Edward Elgar Publishing.
    6. Nastjuk, Ilja & Herrenkind, Bernd & Marrone, Mauricio & Brendel, Alfred Benedikt & Kolbe, Lutz M., 2020. "What drives the acceptance of autonomous driving? An investigation of acceptance factors from an end-user's perspective," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    7. Gupta, Ruchita & Jain, Karuna, 2015. "Adoption behavior of rural India for mobile telephony: A multigroup study," Telecommunications Policy, Elsevier, vol. 39(8), pages 691-704.

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