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Multi-server retrial queue with second optional service: algorithmic computation and optimisation

Author

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  • Jau-Chuan Ke
  • Chia-Huang Wu
  • Wen Lea Pearn

Abstract

We consider an infinite-capacity M/M/c retrial queue with second optional service (SOS) channel. An arriving customer finds a free server would enter the service (namely, the first essential service, denoted by FES) immediately; otherwise, the customer enters into an orbit and starts generating requests for service in an exponentially distributed time interval until he finds a free server and begins receiving service. After the completion of FES, only some of them receive SOS. The retrial system is modelled by a quasi-birth-and-death process and some system performance measures are derived. The useful formulae for computing the rate matrix and stationary probabilities are derived by means of a matrix-analytic approach. A cost model is derived to determine the optimal values of the number of servers and the two different service rates simultaneously at the minimal total expected cost per unit time. Illustrative numerical examples demonstrate the optimisation approach as well as the effect of various parameters on system performance measures.

Suggested Citation

  • Jau-Chuan Ke & Chia-Huang Wu & Wen Lea Pearn, 2011. "Multi-server retrial queue with second optional service: algorithmic computation and optimisation," International Journal of Systems Science, Taylor & Francis Journals, vol. 42(10), pages 1755-1769.
    • Handle: RePEc:taf:tsysxx:v:42:y:2011:i:10:p:1755-1769
    DOI: 10.1080/00207721003650209
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    Cited by:

    1. K. Jeganathan & J. Kathiresan & N. Anbazhagan, 2016. "A retrial inventory system with priority customers and second optional service," OPSEARCH, Springer;Operational Research Society of India, vol. 53(4), pages 808-834, December.
    2. Mridula Jain & Anamika Jain, 2022. "Genetic algorithm in retrial queueing system with server breakdown and caller intolerance with voluntary service," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(2), pages 582-598, April.

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