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A choice model of airline passengers’ spending behaviour in the airport terminal

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  • Wen-Chun Tseng
  • Cheng-Lung Wu

Abstract

This study examines the influence of passengers’ travel-related factors, their intention to shop and the impact of socio-economic factors on their consumption behaviours while at the airport terminal. Three categories of consumption model – shopping, dining and airport entertainment – are developed to analyse different consumption behaviours. The results show that free time is the main factor that influences passengers to choose entertainment while waiting at the terminal, and the use of airline lounges has a negative influence on the extent of engagement in all three types of passenger consumption behaviour, especially dining. Furthermore, passengers’ dining expenditure has a positive effect on the extent of engagement in entertainment, but a negative influence on the extent of engagement in airport shopping. Passengers’ preferences of airport shopping area after they have cleared security is positively associated with the extent of engagement in both shopping and entertainment but negatively associated with the extent of engagement in dining activities.

Suggested Citation

  • Wen-Chun Tseng & Cheng-Lung Wu, 2019. "A choice model of airline passengers’ spending behaviour in the airport terminal," Transportation Planning and Technology, Taylor & Francis Journals, vol. 42(4), pages 380-390, May.
    • Handle: RePEc:taf:transp:v:42:y:2019:i:4:p:380-390
    DOI: 10.1080/03081060.2019.1600243
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    Cited by:

    1. Wu, Cheng-Lung & Ma, Ngai Ki, 2022. "The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    2. Wu, You & Morlotti, Chiara & Mantin, Benny, 2024. "Shopping or dining? On passenger dwell time and non-aeronautical revenues," Journal of Air Transport Management, Elsevier, vol. 118(C).
    3. Silva, João & Kalakou, Sofia & Andrade, Antonio R., 2023. "Maximizing non-aeronautical revenues in airport terminals using gate assignment and passenger behaviour modelling," Journal of Air Transport Management, Elsevier, vol. 112(C).
    4. Creed, Bernard & Ning Shen, Kathy & Ashill, Nick & Wu, Tianshi, 2021. "Retail shopping at airports: Making travellers buy again," Journal of Business Research, Elsevier, vol. 137(C), pages 293-307.
    5. Isaac Levi Henderson & Kan Wai Hong Tsui & Thanh Ngo & Andrew Gilbey & Mark Avis, 2024. "The Nature of Airport Brand Associations," Tourism and Hospitality, MDPI, vol. 5(3), pages 1-33, July.
    6. Chung, Yi-Shih & Lu, Kuan-Hung, 2020. "Investigating passenger behavior in airport terminals with multisource data: Recall bias and time budget effects," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 410-429.

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