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Facilitating digital collaboration through knowledge management: a case study

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  • Yawar Abbas
  • Alberto Martinetti
  • Mohammad Rajabalinejad
  • Florian Schuberth
  • L. A. M. van Dongen

Abstract

Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.

Suggested Citation

  • Yawar Abbas & Alberto Martinetti & Mohammad Rajabalinejad & Florian Schuberth & L. A. M. van Dongen, 2022. "Facilitating digital collaboration through knowledge management: a case study," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 20(6), pages 797-813, November.
    • Handle: RePEc:taf:tkmrxx:v:20:y:2022:i:6:p:797-813
    DOI: 10.1080/14778238.2022.2029597
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    Cited by:

    1. Li, Jing & Yu, Qian, 2024. "Scientists’ disciplinary characteristics and collaboration behaviour under the convergence paradigm: A multilevel network perspective," Journal of Informetrics, Elsevier, vol. 18(1).
    2. Patricia Ordóñez de Pablos, 2023. "Preface: Dialogue on knowledge management, intellectual capital disclosure and sustainability," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 20(6), pages 583-586.
    3. Saumyaranjan Sahoo & Anil Kumar & Arvind Upadhyay, 2023. "How do green knowledge management and green technology innovation impact corporate environmental performance? Understanding the role of green knowledge acquisition," Business Strategy and the Environment, Wiley Blackwell, vol. 32(1), pages 551-569, January.

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