IDEAS home Printed from https://ideas.repec.org/a/taf/tkmrxx/v16y2018i1p13-20.html
   My bibliography  Save this article

Assessment of KM processes in a public sector organisation in Pakistan: bridging the gap

Author

Listed:
  • Quratulain Amber
  • Iram A. Khan
  • Mansoor Ahmad

Abstract

Organisations implement Knowledge Management (KM) processes to become more efficient and competitive. Due to differences in the goals and cultural practices between the public and private sectors, KM practices meant for the private sector cannot be applied to the public sector without appropriate modifications and vice versa. This case study assesses the KM processes of a public sector organisation in Pakistan, viz. Planning Commission, by using qualitative and quantitative approaches. The results and findings are based on twenty-six (26) interviews and a questionnaire-based survey of sixty (60) employees. The results highlight KM issues in four KM process areas: knowledge discovery, knowledge capture, knowledge sharing, and knowledge application. The study also identifies gaps that exist for adopting knowledge-based practices in the case study organisation. These are lack of institutional repository, formally designed and implemented training programmes, informal networking, and brainstorming, etc. The paper also proposes illustrative KM mechanisms that would facilitate the Planning Commission in introducing a formal knowledge management strategy to fill the identified gaps.

Suggested Citation

  • Quratulain Amber & Iram A. Khan & Mansoor Ahmad, 2018. "Assessment of KM processes in a public sector organisation in Pakistan: bridging the gap," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 16(1), pages 13-20, January.
    • Handle: RePEc:taf:tkmrxx:v:16:y:2018:i:1:p:13-20
    DOI: 10.1080/14778238.2017.1392409
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14778238.2017.1392409
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14778238.2017.1392409?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Styliani Xanthopoulou & George Tsiotras & Dimitrios Kafetzopoulos & Eftychia Kessopoulou, 2023. "Investigating the Relationships among High-Performance Organizations, Knowledge-Management Best Practices, and Innovation: Evidence from the Greek Public Sector," Sustainability, MDPI, vol. 15(18), pages 1-17, September.
    2. Ziqing Xie & Dickson K. W. Chiu & Kevin K. W. Ho, 2024. "The Role of Social Media as Aids for Accounting Education and Knowledge Sharing: Learning Effectiveness and Knowledge Management Perspectives in Mainland China," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 2628-2655, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tkmrxx:v:16:y:2018:i:1:p:13-20. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tkmr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.