IDEAS home Printed from https://ideas.repec.org/a/taf/tkmrxx/v14y2016i3p246-255.html
   My bibliography  Save this article

Eliciting and mapping tacit knowledge on teamwork success of Six Sigma teams

Author

Listed:
  • Tracy X P Zou
  • W B Lee

Abstract

This study aims to elicit and map tacit knowledge on teamwork success as a lens to examine variations in team performance. A new approach based on narrative simulations and the traditional similarity ratings were adopted with Six Sigma teams in an international manufacturing company. Convergence in the knowledge maps among team members and that between teams and the management of the company have been examined. Both approaches revealed differences in high performance teams and average teams. The narrative simulations elicited richer knowledge, provided a second layer with contexts to a better understanding of team knowledge, and generated more actionable suggestions for team development. Misconceptions in some Six Sigma teams were also identified, which provide insights for team training and development. The study demonstrates the application of narratives and sensemaking theories to the elicitation of team knowledge in rich contexts and multiple layers.

Suggested Citation

  • Tracy X P Zou & W B Lee, 2016. "Eliciting and mapping tacit knowledge on teamwork success of Six Sigma teams," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 14(3), pages 246-255, August.
    • Handle: RePEc:taf:tkmrxx:v:14:y:2016:i:3:p:246-255
    DOI: 10.1057/kmrp.2014.27
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1057/kmrp.2014.27
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/kmrp.2014.27?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tkmrxx:v:14:y:2016:i:3:p:246-255. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tkmr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.