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Beyond cross-functional teams: knowledge integration during organizational projects and the role of social capital

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  • Caroline Sargis Roussel
  • François Deltour

Abstract

Large organizational projects must integrate the specific and dispersed knowledge of many individuals and groups to succeed. Thus, frequent exchanges between the project team and the organization's members are required. In this context, understanding of the knowledge integration process during cross-functional projects can be enhanced through the conceptual framework of social capital. A qualitative investigation of a French small firm conceptualizes knowledge integration as a three-phase model: collection, interpretation, and assimilation. The case shows that the integration process is cyclical with overlaps and inter-dependencies among the phases. This study leads to refinement of the social capital role in knowledge integration and reveals the dynamics of internal and external facets of social capital. That is, internal and external social capital play differentiated roles depending on the three phases of the knowledge integration process. Finally, the study reveals the co-evolution of social capital and knowledge integration as a resulting long-term effect.

Suggested Citation

  • Caroline Sargis Roussel & François Deltour, 2012. "Beyond cross-functional teams: knowledge integration during organizational projects and the role of social capital," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 10(2), pages 128-140, June.
    • Handle: RePEc:taf:tkmrxx:v:10:y:2012:i:2:p:128-140
    DOI: 10.1057/kmrp.2011.45
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    Cited by:

    1. Uli Wildan Nuryanto & Masyhudzulhak Djamil Mz & Ahmad Hidayat Sutawidjaya & Ahmad Badawi Saluy, 2020. "The Impact of Social Capital and Organizational Culture on Improving Organizational Performance," International Review of Management and Marketing, Econjournals, vol. 10(3), pages 93-100.
    2. Yixuan Wang & Bowen Jiang, 2018. "Modular and Integral Knowledge Integration: From the Case of a Chinese IT Enterprise," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-16, March.
    3. Damiano Cortese & Elisa Giacosa & Valter Cantino, 2021. "Knowledge sharing for coopetition in tourist destinations: the difficult path to the network," Review of Managerial Science, Springer, vol. 15(2), pages 275-286, February.

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