IDEAS home Printed from https://ideas.repec.org/a/taf/tjisxx/v17y2008i3p236-263.html
   My bibliography  Save this article

Measuring information systems success: models, dimensions, measures, and interrelationships

Author

Listed:
  • Stacie Petter
  • William DeLone
  • Ephraim McLean

Abstract

Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.

Suggested Citation

  • Stacie Petter & William DeLone & Ephraim McLean, 2008. "Measuring information systems success: models, dimensions, measures, and interrelationships," European Journal of Information Systems, Taylor & Francis Journals, vol. 17(3), pages 236-263, June.
    • Handle: RePEc:taf:tjisxx:v:17:y:2008:i:3:p:236-263
    DOI: 10.1057/ejis.2008.15
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1057/ejis.2008.15
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/ejis.2008.15?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Slamet Soedarsono & Sri Mulyani & Hiro Tugiman & Didik Suhardi, 2019. "Information Quality and Management Support as Key Factors in the Applications of Continuous Auditing and Continuous Monitoring: An Empirical Study in the Government Sector of Indonesia," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 13(3), September.
    2. Hamood Mohammed Al-Hattami & Faozi A. Almaqtari, 2023. "What determines digital accounting systems’ continuance intention? An empirical investigation in SMEs," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    3. Pia Münster & Barbara Grabkowsky, 2023. "Kano Model Analysis of Digital On-Farm Technologies for Climate Adaptation and Mitigation in Livestock Farming," Sustainability, MDPI, vol. 16(1), pages 1-14, December.
    4. Nancyprabha Pushparaj & V. J. Sivakumar & Manoraj Natarajan & A. Bhuvaneskumar, 2023. "Two decades of DeLone and Mclean IS success model: a scientometrics analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2469-2491, June.
    5. Pedro Costa & Helena Rodrigues, 2024. "The ever-changing business of e-commerce-net benefits while designing a new platform for small companies," Review of Managerial Science, Springer, vol. 18(9), pages 2507-2545, September.
    6. Mohammed Saleh Al-Tuhaifi & Souad Kamoun CHOUK, 2024. "Main Factors Affecting Successful Adoption of Management Information System in Yemen Mobile Phone Enterprises," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 825-835, January.
    7. Sushanta Roy Chowdhary, 2022. "Evaluating the Education Management Information System: A study on Non- Government College-level in Bangladesh," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(3), pages 445-452, March.
    8. Surajit Bag & Muhammad Sabbir Rahman & Susmi Routray & Santosh Kumar Shrivastav & Soni Agrawal, 2024. "Exploring the potential of blockchain‐enabled smart contracts for achieving net‐zero emissions: An empirical study," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 3965-3985, July.
    9. Kaimuk Panitkulpong & Amnuay Saengnoree & Thapong Teerawatananond, 2024. "Financial Innovation and Crowdfunding: Influencing Investment Decisions in Tech Startups," IJFS, MDPI, vol. 12(4), pages 1-17, October.
    10. Banafo Akrong, Godwin & Yunfei, Shao & Owusu, Ebenezer, 2022. "Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP," International Journal of Accounting Information Systems, Elsevier, vol. 47(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tjisxx:v:17:y:2008:i:3:p:236-263. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tjis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.