IDEAS home Printed from https://ideas.repec.org/a/taf/titdxx/v28y2022i4p660-687.html
   My bibliography  Save this article

Digital citizen empowerment: A systematic literature review of theories and development models

Author

Listed:
  • Swapnil Sharma
  • Arpan K. Kar
  • M. P. Gupta
  • Yogesh K. Dwivedi
  • Marijn Janssen

Abstract

Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed literature surrounding Digital Citizen Empowerment (DCE) from the past two decades.Categorising the literature under four thematic categories or strategies of DCE: Digital Activism (DA), Multi-channel Service Delivery (MCSD), Participatory Budgeting (PB), and Deliberative Governance (DG) critical comparative analysis is done. A conceptual model of DCE, covering how theories from different inter-disciplinary areas of political, social, and information science influence the development of information societies and DCE is presented. Action points in our conceptual model are mapped to policy objectives targeting improved delivery of empowering policy goals by practitioners, and future research opportunities in the context of DCE are discussed.

Suggested Citation

  • Swapnil Sharma & Arpan K. Kar & M. P. Gupta & Yogesh K. Dwivedi & Marijn Janssen, 2022. "Digital citizen empowerment: A systematic literature review of theories and development models," Information Technology for Development, Taylor & Francis Journals, vol. 28(4), pages 660-687, October.
    • Handle: RePEc:taf:titdxx:v:28:y:2022:i:4:p:660-687
    DOI: 10.1080/02681102.2022.2046533
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02681102.2022.2046533
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02681102.2022.2046533?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:titdxx:v:28:y:2022:i:4:p:660-687. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/titd20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.