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Size matters: the impact of combinations of ICT assets on the performance of Chilean micro, small and medium enterprises

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  • Alejandro Cataldo
  • Gabriel Pino
  • Robert J. McQueen

Abstract

This paper studies the effects that different combinations of ICT have on the performance indicators of microenterprises and SMEs (MSMEs) of a developing economy. We focus on two questions: First, whether the impact of ICT differs according to different ICT assets used in companies? Second, whether the effects of these combined ICT change according to the company size, especially for MSME in emerging countries? Based on RBV and TOE, we posit that different combinations of ICT have different effects on performance indicators of MSMEs. To test this hypothesis, we used a survey of 5519 Chilean companies. Three major conclusions can be drawn from our results. Firstly, ICT combination in the MSMEs follows a four-stage maturity model. Secondly, each stage has positive effects on MSMEs’ revenues and profits. Thirdly, the organization’s size moderates the impact of ICT on productivity: the smaller the company, the more significant the benefits of ICT assets.

Suggested Citation

  • Alejandro Cataldo & Gabriel Pino & Robert J. McQueen, 2020. "Size matters: the impact of combinations of ICT assets on the performance of Chilean micro, small and medium enterprises," Information Technology for Development, Taylor & Francis Journals, vol. 26(2), pages 292-315, April.
    • Handle: RePEc:taf:titdxx:v:26:y:2020:i:2:p:292-315
    DOI: 10.1080/02681102.2019.1684870
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    Cited by:

    1. Laith T. Khrais & Abdullah M. Alghamdi, 2022. "Factors That Affect Digital Innovation Sustainability among SMEs in the Middle East Region," Sustainability, MDPI, vol. 14(14), pages 1-13, July.
    2. Karim, Mohammed Shamsul & Nahar, Sharmin & Demirbag, Mehmet, 2022. "Resource-Based Perspective on ICT Use and Firm Performance: A Meta-analysis Investigating the Moderating Role of Cross-Country ICT Development Status," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    3. Natália Barbosa & Ana Paula faria, 2022. "Digital adoption and productivity: understanding micro drivers of the aggregate effect," GEE Papers 0162, Gabinete de Estratégia e Estudos, Ministério da Economia, revised Jun 2022.
    4. Ekene ThankGod Emeka & Jonathan E. Ogbuabor & Emmanuel O. Nwosu, 2024. "Effects of public infrastructural development and industrialization on economic complexity in Africa: Emerging insight from panel data analysis," African Development Review, African Development Bank, vol. 36(1), pages 97-110, March.

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