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Governing nonprofit platform ecosystems – an information platform for refugees

Author

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  • Maximilian Schreieck
  • Manuel Wiesche
  • Helmut Krcmar

Abstract

The number of refugees arriving in Europe increased dramatically in 2015. Following arrival at the host country, refugees need access to information on various topics such as applying for asylum, medical care, educational offerings, jobs, or social activities. As many different parties using different channels provide this information, refugees struggle to access relevant information at the right time. Our goal in addressing this information deficit is to support a digital information platform for refugees by developing a governance strategy for the ecosystem of information providers. Within an action research study based on a nonprofit project, we evaluate the implementation of governance mechanisms derived from platform and community governance literature. Our results show that governance mechanisms are implemented differently for nonprofit platform ecosystems than for commercial platform ecosystems. These results enhance the societal impact of the information platform developed in the project. The study contributes to theory on governance of platform ecosystems and IT-enabled collaboration by evaluating established governance mechanisms in the context of nonprofit platforms.

Suggested Citation

  • Maximilian Schreieck & Manuel Wiesche & Helmut Krcmar, 2017. "Governing nonprofit platform ecosystems – an information platform for refugees," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 618-643, July.
    • Handle: RePEc:taf:titdxx:v:23:y:2017:i:3:p:618-643
    DOI: 10.1080/02681102.2017.1335280
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    Cited by:

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    2. Kahina Le Louvier & Perla Innocenti, 2022. "Heritage as an affective and meaningful information literacy practice: An interdisciplinary approach to the integration of asylum seekers and refugees," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(5), pages 687-701, May.
    3. Khan, Zaheer & Zeng, Jing & Knight, Gary & Rajwani, Tazeeb & Pattnaik, Chinmay, 2023. "Non-market strategies and disruptive innovation in the platform economy," Journal of International Management, Elsevier, vol. 29(5).

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