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The need to belong: how to reduce workplace ostracism

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  • Ho Kwong Kwan
  • Miaomiao Li
  • Xiangfan Wu
  • Xiaofeng Xu

Abstract

Although the need to belong, or the desire for interpersonal attachments, is a basic human motivation, understanding of how and when it influences workplace ostracism is notably limited. Based on belongingness theory, this study examines the negative relationship between the need to belong and exposure to workplace ostracism by focusing on the mediating role of organizational deviance and the moderating role of in-role performance. Data from 108 supervisor–subordinate dyads in China were collected at three time points. The results reveal that organizational deviance mediates the relationship between the need to belong and workplace ostracism. Additionally, in-role performance alleviates the negative relationship between the need to belong and organizational deviance. The implications for management theory and practice are discussed.

Suggested Citation

  • Ho Kwong Kwan & Miaomiao Li & Xiangfan Wu & Xiaofeng Xu, 2022. "The need to belong: how to reduce workplace ostracism," The Service Industries Journal, Taylor & Francis Journals, vol. 42(9-10), pages 716-737, July.
    • Handle: RePEc:taf:servic:v:42:y:2022:i:9-10:p:716-737
    DOI: 10.1080/02642069.2021.1873295
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    Cited by:

    1. Khan, Ali Nawaz & Jabeen, Fauzia & Mehmood, Khalid & Ali Soomro, Mohsin & Bresciani, Stefano, 2023. "Paving the way for technological innovation through adoption of artificial intelligence in conservative industries," Journal of Business Research, Elsevier, vol. 165(C).
    2. Wenyuan Huang & Chuqin Yuan, 2024. "Workplace Ostracism and Helping Behavior: A Cross-Level Investigation," Journal of Business Ethics, Springer, vol. 190(4), pages 787-800, April.

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