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Workplace design and well-being: aesthetic perceptions of hotel employees

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  • Ksenia Kirillova
  • Xiaoxiao Fu
  • Deniz Kucukusta

Abstract

The study recognizes the lack of a clear theoretical and empirical link between employees’ sense of well-being and hotel design aesthetics, although beautiful environments are associated with optimal human functioning. Drawing on conceptual insights from organizational aesthetics and theory of subjective well-being, this quantitative study explored relationships between workplace design aesthetics, hotel employee subjective well-being and the role of contrast of back- vs. front-of-the-house. Based on cross-sectional data collected from 525 operations-level hotel employees in USA, the study found that backstage employees experience less aesthetic pleasure and report lower levels of well-being than frontstage employees. Design characteristics Unity and Variety positively affect the sense of well-being, while Typicality exhibits a U-type relationship with well-being. The effect of Variety is weaker for back-of-the-house employees. This study is the first attempt to empirically and explicitly connect organizational aesthetics to well-being and identifies a novel way to enhance the well-being of the hospitality workforce.

Suggested Citation

  • Ksenia Kirillova & Xiaoxiao Fu & Deniz Kucukusta, 2020. "Workplace design and well-being: aesthetic perceptions of hotel employees," The Service Industries Journal, Taylor & Francis Journals, vol. 40(1-2), pages 27-49, January.
    • Handle: RePEc:taf:servic:v:40:y:2020:i:1-2:p:27-49
    DOI: 10.1080/02642069.2018.1543411
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    Citations

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    Cited by:

    1. Maryam H. El Alaoui & Mustapha D. Ibrahim & Sahand Daneshvar & Uju Violet Alola & Andrew Adewale Alola, 2023. "A two-stage data envelopment analysis approach to productivity, efficiency and their sustainability in the hotel industry of Tunisia," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(1), pages 955-972, February.
    2. Rafael Ravina-Ripoll & Rafael Robina-Ramírez, 2023. "Are rural accommodation employees able to aspire to transcendent happiness in their work? An exploratory model," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    3. Uysal, Muzaffer & Berbekova, Adiyukh & Kim, Hyelin, 2020. "Designing for Quality of life," Annals of Tourism Research, Elsevier, vol. 83(C).
    4. Kirillova, Ksenia, 2023. "A review of aesthetics research in tourism:," Annals of Tourism Research, Elsevier, vol. 100(C).
    5. Nayel Al Hawamdeh, 2023. "The Moderating Effect of Professional Commitment on the Relationship between Perceived Organisational Injustice and Knowledge-Hiding Behaviour," International Journal of Business and Management, Canadian Center of Science and Education, vol. 17(10), pages 1-41, February.
    6. Fabrizio Scrima & Elena Foddai & Jean-Félix Hamel & Cindy Carrein-Lerouge & Olivier Codou & Benoit Montalan & Boris Vallée & Oulmann Zerhouni & Liliane Rioux & Pierenrico Marchesa, 2022. "Workplace Aesthetic Appreciation and Exhaustion in a COVID-19 Vaccination Center: The Role of Positive Affects and Interest in Art," IJERPH, MDPI, vol. 19(21), pages 1-12, November.

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