IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v39y2019i11-12p799-819.html
   My bibliography  Save this article

Effects of social support and grateful disposition on employees’ psychological well-being

Author

Listed:
  • Sanglee Cho

Abstract

This study proposes grateful disposition as an individual affective factor affecting service employees’ psychological well-being. Grateful disposition is the tendency to recognize and appreciate the contributions of others as positive experiences or to experience gratitude easily. To analyze the relationship between emotional dissonance and psychological well-being and the moderating effect of social support and grateful disposition, hierarchical regression analysis was used. Using convenience sampling from department store employees (n = 239) in Korea, this study found that grateful disposition as well as social support moderated the relationship between emotional dissonance and psychological well-being. This study demonstrates the importance of individual affective traits affecting psychological well-being, which were overlooked in the previous studies, and provides an opportunity to discuss grateful disposition in service marketing.

Suggested Citation

  • Sanglee Cho, 2019. "Effects of social support and grateful disposition on employees’ psychological well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 39(11-12), pages 799-819, September.
    • Handle: RePEc:taf:servic:v:39:y:2019:i:11-12:p:799-819
    DOI: 10.1080/02642069.2018.1444755
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2018.1444755
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2018.1444755?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sumbol Fiaz & Muhammad Azeem Qureshi, 2021. "How perceived organizational politics cause work-to-family conflict? Scoping and systematic review of literature," Future Business Journal, Springer, vol. 7(1), pages 1-18, December.
    2. Magdy Sayed Ahmed Abolnasser & Ahmed Hassan Abdou & Thowayeb H. Hassan & Amany E. Salem, 2023. "Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model," IJERPH, MDPI, vol. 20(4), pages 1-27, February.
    3. Aslı Ersoy & Zahid Mahmood & Shahbaz Sharif & Nazlı Ersoy & Rüya Ehtiyar, 2023. "Exploring the Associations between Social Support, Perceived Uncertainty, Job Stress, and Emotional Exhaustion during the COVID-19 Crisis," Sustainability, MDPI, vol. 15(3), pages 1-18, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:39:y:2019:i:11-12:p:799-819. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.