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Effects of social support and grateful disposition on employees’ psychological well-being

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  • Sanglee Cho

Abstract

This study proposes grateful disposition as an individual affective factor affecting service employees’ psychological well-being. Grateful disposition is the tendency to recognize and appreciate the contributions of others as positive experiences or to experience gratitude easily. To analyze the relationship between emotional dissonance and psychological well-being and the moderating effect of social support and grateful disposition, hierarchical regression analysis was used. Using convenience sampling from department store employees (n = 239) in Korea, this study found that grateful disposition as well as social support moderated the relationship between emotional dissonance and psychological well-being. This study demonstrates the importance of individual affective traits affecting psychological well-being, which were overlooked in the previous studies, and provides an opportunity to discuss grateful disposition in service marketing.

Suggested Citation

  • Sanglee Cho, 2019. "Effects of social support and grateful disposition on employees’ psychological well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 39(11-12), pages 799-819, September.
    • Handle: RePEc:taf:servic:v:39:y:2019:i:11-12:p:799-819
    DOI: 10.1080/02642069.2018.1444755
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    Cited by:

    1. Sumbol Fiaz & Muhammad Azeem Qureshi, 2021. "How perceived organizational politics cause work-to-family conflict? Scoping and systematic review of literature," Future Business Journal, Springer, vol. 7(1), pages 1-18, December.
    2. Aslı Ersoy & Zahid Mahmood & Shahbaz Sharif & Nazlı Ersoy & Rüya Ehtiyar, 2023. "Exploring the Associations between Social Support, Perceived Uncertainty, Job Stress, and Emotional Exhaustion during the COVID-19 Crisis," Sustainability, MDPI, vol. 15(3), pages 1-18, January.
    3. Magdy Sayed Ahmed Abolnasser & Ahmed Hassan Abdou & Thowayeb H. Hassan & Amany E. Salem, 2023. "Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model," IJERPH, MDPI, vol. 20(4), pages 1-27, February.

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