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The effects of organizational service orientation on person--organization fit and turnover intent

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  • Hyo Sun Jung
  • Hye Hyun Yoon

Abstract

The purpose of this study is to understand interrelationship among organizational service orientation, person--organization fit, and turnover intent in a deluxe hotel. The study involved 311 Korean employees. The results showed a positive relationship between organizational service orientation and employees' person--organization fit. Participants who reported a high level of service orientation were more likely to be appropriate fits for their organization. In addition, person--organization fit was negatively associated with employees' intention to leave the organization. Limitations and future research directions are also discussed.

Suggested Citation

  • Hyo Sun Jung & Hye Hyun Yoon, 2013. "The effects of organizational service orientation on person--organization fit and turnover intent," The Service Industries Journal, Taylor & Francis Journals, vol. 33(1), pages 7-29, January.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:1:p:7-29
    DOI: 10.1080/02642069.2011.596932
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    Cited by:

    1. William C. Murray & Mark R. Holmes, 2021. "Impacts of Employee Empowerment and Organizational Commitment on Workforce Sustainability," Sustainability, MDPI, vol. 13(6), pages 1-14, March.
    2. Wenjing Li & Xuhui Wang & Md Jamirul Haque & Muhammad Noman Shafique & Muhammad Zahid Nawaz, 2020. "Impact of Workforce Diversity Management on Employees’ Outcomes: Testing the Mediating Role of a person’s Job Match," SAGE Open, , vol. 10(1), pages 21582440209, January.
    3. Eileen Bridges, 2014. "What is truth?," The Service Industries Journal, Taylor & Francis Journals, vol. 34(1), pages 1-4, January.
    4. Ayesha Noor & Yuserrie Zainuddin & Shrikant Krupasindhu Panigrahi & Faridah binti Taju Rahim, 2020. "Investigating the Relationship among Fit Organization, Organization Commitment and Employee’s Intention to Stay: Malaysian Context," Global Business Review, International Management Institute, vol. 21(1), pages 68-87, February.

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