IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v33y2013i1p7-29.html
   My bibliography  Save this article

The effects of organizational service orientation on person--organization fit and turnover intent

Author

Listed:
  • Hyo Sun Jung
  • Hye Hyun Yoon

Abstract

The purpose of this study is to understand interrelationship among organizational service orientation, person--organization fit, and turnover intent in a deluxe hotel. The study involved 311 Korean employees. The results showed a positive relationship between organizational service orientation and employees' person--organization fit. Participants who reported a high level of service orientation were more likely to be appropriate fits for their organization. In addition, person--organization fit was negatively associated with employees' intention to leave the organization. Limitations and future research directions are also discussed.

Suggested Citation

  • Hyo Sun Jung & Hye Hyun Yoon, 2013. "The effects of organizational service orientation on person--organization fit and turnover intent," The Service Industries Journal, Taylor & Francis Journals, vol. 33(1), pages 7-29, January.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:1:p:7-29
    DOI: 10.1080/02642069.2011.596932
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2011.596932
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2011.596932?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. William C. Murray & Mark R. Holmes, 2021. "Impacts of Employee Empowerment and Organizational Commitment on Workforce Sustainability," Sustainability, MDPI, vol. 13(6), pages 1-14, March.
    2. Kazi Omar Siddiqi, 2024. "Impact of technostress and work-family conflict on turnover intention among nurses in Bangladesh: a moderation effect of perceived supervisor support," Journal of Computational Social Science, Springer, vol. 7(2), pages 2005-2028, October.
    3. Wenjing Li & Xuhui Wang & Md Jamirul Haque & Muhammad Noman Shafique & Muhammad Zahid Nawaz, 2020. "Impact of Workforce Diversity Management on Employees’ Outcomes: Testing the Mediating Role of a person’s Job Match," SAGE Open, , vol. 10(1), pages 21582440209, January.
    4. Eileen Bridges, 2014. "What is truth?," The Service Industries Journal, Taylor & Francis Journals, vol. 34(1), pages 1-4, January.
    5. Ayesha Noor & Yuserrie Zainuddin & Shrikant Krupasindhu Panigrahi & Faridah binti Taju Rahim, 2020. "Investigating the Relationship among Fit Organization, Organization Commitment and Employee’s Intention to Stay: Malaysian Context," Global Business Review, International Management Institute, vol. 21(1), pages 68-87, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:33:y:2013:i:1:p:7-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.