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Ecommerce and hotel performance: three-stage DEA analysis

Author

Listed:
  • Jui-Kou Shang
  • Wei-Ting Hung
  • Chang-Fang Lo
  • Fei-Ching Wang

Abstract

This paper is the first to apply the three-stage data envelopment analysis procedure to analyze the impact of ecommerce on hotel performance. After purging the effects of exogenous factors, this study found that there are no significant differences in efficiency owing to different ecommerce adoption status. In other words, ecommerce adoption is not the main determinant of the efficiency of international tourist hotels in Taiwan.

Suggested Citation

  • Jui-Kou Shang & Wei-Ting Hung & Chang-Fang Lo & Fei-Ching Wang, 2008. "Ecommerce and hotel performance: three-stage DEA analysis," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 529-540, May.
    • Handle: RePEc:taf:servic:v:28:y:2008:i:4:p:529-540
    DOI: 10.1080/02642060801917679
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    Cited by:

    1. Zhuyuan Li & Tianxu Hao & Run Zheng, 2022. "The Relationship between Transportation Industry Efficiency, Transportation Structure, and Regional Sustainability Development in China: Based on DEA and PVAR Models," Sustainability, MDPI, vol. 14(16), pages 1-19, August.
    2. Chui-Hua Liu & Gwo-Hshiung Tzeng & Po-Yen Lee, 2019. "Combined CFPR and VIKOR Model for Enhancing the Competencies of Domestic Chain Hotel Groups," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 901-927, May.
    3. Hadi Ghafoorian & NikIntan Norhan & Mohammed Ndaliman Abubakar & Fazel Mohammadi Nodeh, 2013. "Efficiency Considering Credit Risk in Banking Industry, Using Two-stage DEA," Journal of Social and Development Sciences, AMH International, vol. 4(8), pages 356-360.
    4. Han-Shen Chen & Bi-Kun Tsai & Gwo-Bao Liou & Chi-Ming Hsieh, 2018. "Efficiency Assessment of Inbound Tourist Service Using Data Envelopment Analysis," Sustainability, MDPI, vol. 10(6), pages 1-14, June.
    5. Jie Wu & Panpan Xia & Qingyuan Zhu & Junfei Chu, 2019. "Measuring environmental efficiency of thermoelectric power plants: a common equilibrium efficient frontier DEA approach with fixed-sum undesirable output," Annals of Operations Research, Springer, vol. 275(2), pages 731-749, April.
    6. Yip, Tsz Leung & Sun, Xin Yu & Liu, John J., 2011. "Group and individual heterogeneity in a stochastic frontier model: Container terminal operators," European Journal of Operational Research, Elsevier, vol. 213(3), pages 517-525, September.
    7. Feng Dong & Ruyin Long & Zhengfu Bian & Xihui Xu & Bolin Yu & Ying Wang, 2017. "Applying a Ruggiero three-stage super-efficiency DEA model to gauge regional carbon emission efficiency: evidence from China," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 87(3), pages 1453-1468, July.
    8. Jonchi Shyu & Sheng-Chieh Hung, 2010. "The true managerial efficiency of international tourist hotels in Taiwan: three-stage data envelopment analysis," The Service Industries Journal, Taylor & Francis Journals, vol. 32(12), pages 1991-2004, September.
    9. Changhong Zhao & Haonan Zhang & Yurong Zeng & Fengyun Li & Yuanxin Liu & Chengju Qin & Jiahai Yuan, 2018. "Total-Factor Energy Efficiency in BRI Countries: An Estimation Based on Three-Stage DEA Model," Sustainability, MDPI, vol. 10(1), pages 1-15, January.
    10. Thi Ngan Pham & Phung Phi Tran & Minh-Hieu Le & Hoang Nhi Vo & Cong Dat Pham & Hai-Dang Nguyen, 2022. "The Effects of ESG Combined Score on Business Performance of Enterprises in the Transportation Industry," Sustainability, MDPI, vol. 14(14), pages 1-17, July.
    11. Jingqi Sun & Nuermaimaiti Ruze & Jianjun Zhang & Haoran Zhao & Boyang Shen, 2019. "Evaluating the Investment Efficiency of China’s Provincial Power Grid Enterprises under New Electricity Market Reform: Empirical Evidence Based on Three-Stage DEA Model," Energies, MDPI, vol. 12(18), pages 1-17, September.
    12. Hsu, Fang-Ming & Hsueh, Chao-Chih, 2009. "Measuring relative efficiency of government-sponsored R&D projects: A three-stage approach," Evaluation and Program Planning, Elsevier, vol. 32(2), pages 178-186, May.
    13. Sainaghi, Ruggero & Phillips, Paul & Zavarrone, Emma, 2017. "Performance measurement in tourism firms: A content analytical meta-approach," Tourism Management, Elsevier, vol. 59(C), pages 36-56.
    14. Mingli Song & Guangshe Jia & Puwei Zhang, 2020. "An Evaluation of Air Transport Sector Operational Efficiency in China based on a Three-Stage DEA Analysis," Sustainability, MDPI, vol. 12(10), pages 1-16, May.
    15. Oliveira, Ricardo & Pedro, Maria Isabel & Marques, Rui Cunha, 2013. "Efficiency and its determinants in Portuguese hotels in the Algarve," Tourism Management, Elsevier, vol. 36(C), pages 641-649.
    16. Bin Lu & Ke Wang & Zhiqiang Xu, 2016. "China's regional energy efficiency: Results based on three-stage DEA model," CEEP-BIT Working Papers 89, Center for Energy and Environmental Policy Research (CEEP), Beijing Institute of Technology.

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