Assessing and differentiating the quality of Internet-based services: a case of online banking in Taiwan
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DOI: 10.1080/02642060801988092
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References listed on IDEAS
- Barbara R. Lewis & GARD O.S. GABRIELSEN, 1998. "Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective," The Service Industries Journal, Taylor & Francis Journals, vol. 18(2), pages 64-89, April.
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Cited by:
- Ajimon George & G.S. Gireesh Kumar, 2015. "Validation of a Scale for Measuring Problems in Internet Banking and their Effect on Customer Satisfaction," Vision, , vol. 19(4), pages 312-323, December.
- Parveneh Shahnoori & Glenn P. Jenkins, 2015. "Value of E-Banking to Small and Medium-Sized Enterprises," Development Discussion Papers 2015-09, JDI Executive Programs.
- Chao Chao Chuang, 2012. "Customer Adoption of Internet Banking: An Empirical Investigation in Taiwanese Banking Context," Information Management and Business Review, AMH International, vol. 4(11), pages 570-582.
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