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The Relationship between Timing of Tipping and Service Effort

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  • An-Tien Hsieh
  • Der-Huang Wu

Abstract

Previous research indicates that the relationship between the tip and service quality is still not clear. There are doubts that the timing of tipping influences service effort and affects the service quality further. The purpose of this study is to investigate the relationship between the timing of the tip and the service effort expended. After making a survey of 236 tour leaders, the present study found that the timing of tipping correlated with the service providers' effort and perceptions. The earlier the service providers received the tips, the more effort they made. In addition, the present study also provides some suggestions for managerial practice and for further research.

Suggested Citation

  • An-Tien Hsieh & Der-Huang Wu, 2007. "The Relationship between Timing of Tipping and Service Effort," The Service Industries Journal, Taylor & Francis Journals, vol. 27(1), pages 1-14, January.
    • Handle: RePEc:taf:servic:v:27:y:2007:i:1:p:1-14
    DOI: 10.1080/02642060601038593
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    Cited by:

    1. Tsaur, Sheng-Hshiung & Lin, Wei-Rong, 2014. "Hassles of tour leaders," Tourism Management, Elsevier, vol. 45(C), pages 28-38.
    2. Mei-Yen Chen, 2009. "Validation of the Wood’s Job Satisfaction Questionnaire among Taiwanese Nonprofit Sport Organization Workers," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 94(3), pages 437-447, December.
    3. Wong, Jehn-Yih & Lee, Wen-Hwa, 2012. "Leadership through service: An exploratory study of the leadership styles of tour leaders," Tourism Management, Elsevier, vol. 33(5), pages 1112-1121.

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