IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v22y2002i1p35-56.html
   My bibliography  Save this article

Social Linking and Human Resources Management in the Service Sector

Author

Listed:
  • E. Rémy
  • S. Kopel

Abstract

Since the 1990s, the service sector has been searching for new ways to make a difference. At the same time a need for social linking has emerged from the consumer society. So, the first part of this trans-disciplinary article is devoted to the relevance of grouping together within a single concept the elements of a service which create a social link. The role of the contact staff in the functioning of this concept is a central one, so the second part will try to pinpoint the implications of this socialising process on Human Resources Management policy.

Suggested Citation

  • E. Rémy & S. Kopel, 2002. "Social Linking and Human Resources Management in the Service Sector," The Service Industries Journal, Taylor & Francis Journals, vol. 22(1), pages 35-56, January.
    • Handle: RePEc:taf:servic:v:22:y:2002:i:1:p:35-56
    DOI: 10.1080/714005060
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/714005060
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/714005060?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yang Yang & Zhongqiu Li & Yingying Su & Shanshan Wu & Boyou Li, 2019. "Customers as Co-Creators: Antecedents of Customer Participation in Online Virtual Communities," IJERPH, MDPI, vol. 16(24), pages 1-15, December.
    2. Gahinet, Marie-Christine & Cliquet, Gérard, 2018. "Proximity and time in convenience store patronage: Kaïros more than chronos," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 1-9.
    3. Huayan Shen & Zhiyong Ou & Kexin Bi & Yu Gao, 2023. "Impact of Customer Predictive Ability on Sustainable Innovation in Customized Enterprises," Sustainability, MDPI, vol. 15(13), pages 1-18, July.
    4. Fernando Peris Bonet & Carlos Rueda Armengot & Miguel Ángel Galindo Martín, 2011. "Entrepreneurial success and human resources," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 68-80, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:22:y:2002:i:1:p:35-56. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.