IDEAS home Printed from https://ideas.repec.org/a/taf/rrpaxx/v8y2004i2p91-98.html
   My bibliography  Save this article

Performance-Based Management for Public Organizations: Lessons Learned from the U.S. Army’s Velocity Management

Author

Listed:
  • Sungho Lee

Abstract

This paper surveys the lessons learned from the U.S. Army’s Velocity Management for reform in pubic organizations toward a new paradigm of strategic performance-based management. The Velocity Management has adopted the multidimensional metrics of time, cost, and quality. This led to changes from the view of provider by function to customer by process. Shifts of management focus occurred from compliance and budget execution toward customer satisfaction and performance improvement. Velocity Management has used the “Define-Measure-Improve” (D-M-I) methodology analogous to systematic methodologies of leading commercial firms. This paper examines how this simple and iterative tool has lead continuous improvements efforts, and built consensus in reforming Army logistics as well as how these lessons can be applied to other non-defense public organizations.

Suggested Citation

  • Sungho Lee, 2004. "Performance-Based Management for Public Organizations: Lessons Learned from the U.S. Army’s Velocity Management," International Review of Public Administration, Taylor & Francis Journals, vol. 8(2), pages 91-98, January.
    • Handle: RePEc:taf:rrpaxx:v:8:y:2004:i:2:p:91-98
    DOI: 10.1080/12294659.2004.10805031
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/12294659.2004.10805031
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/12294659.2004.10805031?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rrpaxx:v:8:y:2004:i:2:p:91-98. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RRPA20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.