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The New Public Service: An Approach to Reform

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  • Robert B. Denhardt
  • Janet V. Denhardt

Abstract

Under evolving forms of governance, government will play a different role in the steering of society. Yet government will still be judged by legal and political criteria, economic and market criteria, and democratic and social criteria. The first of these was central to traditional public administration, the second is at the forefront of “the new public management,” and the third is central to “the new public service.” Here we outline the characteristics of the new public service and how its principles will guide future public administrators.

Suggested Citation

  • Robert B. Denhardt & Janet V. Denhardt, 2003. "The New Public Service: An Approach to Reform," International Review of Public Administration, Taylor & Francis Journals, vol. 8(1), pages 3-10, July.
    • Handle: RePEc:taf:rrpaxx:v:8:y:2003:i:1:p:3-10
    DOI: 10.1080/12294659.2003.10805013
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    Citations

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    Cited by:

    1. Mauro ROMANELLI, 2017. "Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 5(4), pages 559-576, December.
    2. I. G. B Surya Negara & Didik Susetyo & Syamsurijal Abdul Kadir & Saadah Yuliana, 2018. "Effect of Commitment, Internal Audit, and Financial Management on Local Government Performance in South Sumatra," International Journal of Economics and Financial Issues, Econjournals, vol. 8(4), pages 327-334.
    3. Rojikin Nor & A. Juli Andi Gani & Choirul Saleh & Fadillah Amin, 2022. "Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(1), pages 191-217, March.
    4. Mauro Romanelli, 2021. "Driving public organisations using information technology. An entrepreneurial challenge," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 1, pages 71-85.
    5. Laurent Mériade & Corinne Rochette, 2022. "Governance tensions in the healthcare sector: a contrasting case study in France," Post-Print hal-03516559, HAL.
    6. Kamal, kasmad & Kamal, kasmad, 2022. "Quality of Public Service at Bara Permai Health Center, Palopo City," OSF Preprints bxdnq, Center for Open Science.
    7. Tian Guo & Zhitao Zheng & Yourui Zheng, 2022. "Innovation of the Third Sector to Improve Nature Reserve Management in the Post-COVID-19 Epidemic Era," IJERPH, MDPI, vol. 19(23), pages 1-19, December.
    8. Kurniadi & Syafei Ibrahim, 2023. "Street Vendor Governance in the Dimensions of Democracy, Collaboration, and Trust," SAGE Open, , vol. 13(4), pages 21582440231, December.

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