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Public service motivation, job satisfaction, and turnover intention: evidence from the Ministry of Health, Zambia

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  • James Gutinyu
  • Yongjin Chang

Abstract

The current study examines relationships between public service motivation, job satisfaction, and turnover intention of public employees in Zambia. We conducted a structural equation model analysis based on the survey data collected from 246 public employees in a public hospital in Lusaka, Zambia. The analysis results confirm that self-sacrifice, a dimension of PSM, is positively associated with job satisfaction, and job satisfaction is negatively related to turnover intention. However, self-sacrifice is not directly related to the turnover intention of public employees in this study.

Suggested Citation

  • James Gutinyu & Yongjin Chang, 2023. "Public service motivation, job satisfaction, and turnover intention: evidence from the Ministry of Health, Zambia," International Review of Public Administration, Taylor & Francis Journals, vol. 28(3), pages 357-376, July.
    • Handle: RePEc:taf:rrpaxx:v:28:y:2023:i:3:p:357-376
    DOI: 10.1080/12294659.2023.2256101
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