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E-government success assessment from a public value perspective

Author

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  • Majdi Mellouli
  • Fatma Bouaziz
  • Omar Bentahar

Abstract

Public organizations are massively using ICTs. Leading to e-government development, they expect creating public value. However, little empirical evidence about achieving the expected benefits exists. Focusing on the private sector, the extant theoretical models for IT value are not suitable for e-government. This research builds on the DeLone and McLean (D&M) IS success model and the e-government public value perspective to propose and test a model of e-government success from the perspective of government employees. Organizational performance and environmental sustainability are investigated as the two main dimensions of e-government public value in relation with the three quality variables, intention to use and user satisfaction. Based on PLS-SEM techniques, the results show that an intention to use the taxation system and user satisfaction lead to public value measured by organizational performance and environmental sustainability. They demonstrate the adequacy of the research model to assess e-government value from the standpoint of the government employees.

Suggested Citation

  • Majdi Mellouli & Fatma Bouaziz & Omar Bentahar, 2020. "E-government success assessment from a public value perspective," International Review of Public Administration, Taylor & Francis Journals, vol. 25(3), pages 153-174, July.
    • Handle: RePEc:taf:rrpaxx:v:25:y:2020:i:3:p:153-174
    DOI: 10.1080/12294659.2020.1799517
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    Cited by:

    1. Banafo Akrong, Godwin & Yunfei, Shao & Owusu, Ebenezer, 2022. "Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP," International Journal of Accounting Information Systems, Elsevier, vol. 47(C).
    2. Dodik Ariyanto & Ayu Aryista Dewi & Henny Triyana Hasibuan & Rizky Bagus Paramadani, 2022. "The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System," Sustainability, MDPI, vol. 14(7), pages 1-18, March.
    3. Zhang, Yi & Kimathi, Flora A., 2022. "Exploring the stages of E-government development from public value perspective," Technology in Society, Elsevier, vol. 69(C).

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