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Does bureaucracy facilitate the effect of information technology (IT)?

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  • Seoyong Kim
  • Wanki Paik
  • Cheouljoo Lee

Abstract

This study examines the interdependent relationship between bureaucracy and information technology (IT) in public organizations. Few studies have analyzed how bureaucracy affects IT in organizations. First, this study analyzes how IT influences (1) the effectiveness of bureaucratic organizations with regard to short-term outputs (e.g., utilization, time-saving, and decision-making quality) and (2) structural changes in the bureaucracy as a long-term outcome (e.g., centralization, de-red tape, and de-sectarianism). Second, this study analyzes how bureaucratic characteristics – such as hierarchy, technical competence and red tape, concepts that have been discussed by Max Weber, Carl Friedrich and Robert Merton – influence and interfere with IT’s impact on organizational structure and effectiveness in bureaucracy.

Suggested Citation

  • Seoyong Kim & Wanki Paik & Cheouljoo Lee, 2014. "Does bureaucracy facilitate the effect of information technology (IT)?," International Review of Public Administration, Taylor & Francis Journals, vol. 19(3), pages 219-237, July.
    • Handle: RePEc:taf:rrpaxx:v:19:y:2014:i:3:p:219-237
    DOI: 10.1080/12294659.2014.942050
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    Cited by:

    1. Abdul Ismail Hj Mohd Jawi & Malvern Abdullah & Chung Siew Mee Ellen Chung, 2023. "Recent Development on Information System Capabilities and Sustainable Competitive Advantages: A Research Model, Review and Directions for Future Research," Information Management and Business Review, AMH International, vol. 15(2), pages 44-56.
    2. Seoyong Kim & Sunhee Kim, 2015. "The role of value in the social acceptance of science-technology," International Review of Public Administration, Taylor & Francis Journals, vol. 20(3), pages 305-322, July.

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