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Ensuring social equity through service integration design

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  • Sofi Perikangas
  • Anne Määttä
  • Sanna Tuurnas

Abstract

This article poses the question, how can a design-led approach help managers and professionals in public-service systems recognize and reduce barriers to social equity? It introduces a service integration design (SID) model, a co-creative process for public-service managers and professionals in complex service system settings. The study shows how a structured and designed process can benefit the social equity of vulnerable groups, contributing to a timely discussion regarding the role of design in advancing the just and fair provision of public services in complex systems.

Suggested Citation

  • Sofi Perikangas & Anne Määttä & Sanna Tuurnas, 2025. "Ensuring social equity through service integration design," Public Management Review, Taylor & Francis Journals, vol. 27(2), pages 452-472, February.
    • Handle: RePEc:taf:rpxmxx:v:27:y:2025:i:2:p:452-472
    DOI: 10.1080/14719037.2023.2246962
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