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Monetary and symbolic rewards: do they matter for fostering co-commissioning and co-delivery of public services?

Author

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  • Carmela Barbera
  • Tina Nabatchi
  • Alessandro Sancino
  • Mariafrancesca Sicilia

Abstract

Using a between-subject online survey experiment conducted in Italy, this article investigates the impact of monetary and symbolic rewards on the willingness of citizens to co-deliver and co-commission public services, and the extent to which service salience moderates this relationship. The results show that both monetary and symbolic rewards have a positive impact on co-commissioning, but no significant effects on co-delivery. Moreover, service salience positively moderates the relationship between rewards and co-commissioning. The results suggest that public managers should select rewards in light of the specific coproduction activities and people’s perceptions of service salience.

Suggested Citation

  • Carmela Barbera & Tina Nabatchi & Alessandro Sancino & Mariafrancesca Sicilia, 2025. "Monetary and symbolic rewards: do they matter for fostering co-commissioning and co-delivery of public services?," Public Management Review, Taylor & Francis Journals, vol. 27(1), pages 1-28, January.
    • Handle: RePEc:taf:rpxmxx:v:27:y:2025:i:1:p:1-28
    DOI: 10.1080/14719037.2023.2219265
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