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Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach?

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  • Germà Bel
  • Mattia Casula

Abstract

We investigate how the reorganization of the service-delivery ‘machine’ is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and interpret a combination of reorganization recipes that, from both the provision and production sides, affected service delivery; and how the NPM and post-NPM principles have been followed. Our analysis of how organizational structures for public service delivery have been reformed shows that reformers are increasingly induced to adopt a shopping-basket approach, leading them to use different menus and ingredients, mixing them, to create recipes that are better suited to domestic tastes.

Suggested Citation

  • Germà Bel & Mattia Casula, 2024. "Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach?," Public Management Review, Taylor & Francis Journals, vol. 26(9), pages 2561-2585, September.
    • Handle: RePEc:taf:rpxmxx:v:26:y:2024:i:9:p:2561-2585
    DOI: 10.1080/14719037.2024.2315569
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