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From the inside looking out: towards an ecosystem paradigm of third sector organizational performance measurement

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  • Laura Lebec
  • Adina Dudau

Abstract

Effective organizational performance measurement supports the long-term viability of third sector organizations. According to extant literature, it has been driven by accountability, legitimacy and improvement. While some aspects of these are outward-facing, their focus seems to be intra-organizational. Our study shows evidence of a different approach to third sector organizational performance: qualitative data from the Scottish social care third sector suggest a paradigm shift on what drives and enables performance measurement in this sector. Moving away from an instrumental, compliance- and inward-focused approach, our findings point to an organizational performance measurement ecosystem marked by adaptation, sustainability strategies and inter-organizational collaborations.

Suggested Citation

  • Laura Lebec & Adina Dudau, 2024. "From the inside looking out: towards an ecosystem paradigm of third sector organizational performance measurement," Public Management Review, Taylor & Francis Journals, vol. 26(7), pages 1988-2013, July.
    • Handle: RePEc:taf:rpxmxx:v:26:y:2024:i:7:p:1988-2013
    DOI: 10.1080/14719037.2023.2238724
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