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Digitally-induced change in the public sector: a systematic review and research agenda

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  • Nathalie Haug
  • Sorin Dan
  • Ines Mergel

Abstract

Digital transformation has become a buzzword that is permeating multiple fields, including public administration and management. However, it is unclear what is transformational and how incremental and transformational change processes are linked. Using the PRISMA method, we conduct a systematic literature review to structure this growing body of evidence. We identified 164 studies on digitally-induced change and provide evidence for their drivers, implementation processes, and outcomes. We derive a theoretical framework that shows which incremental changes happen in public administrations that are implementing digital technologies and what their cumulative, transformative effects are on society as a whole.

Suggested Citation

  • Nathalie Haug & Sorin Dan & Ines Mergel, 2024. "Digitally-induced change in the public sector: a systematic review and research agenda," Public Management Review, Taylor & Francis Journals, vol. 26(7), pages 1963-1987, July.
    • Handle: RePEc:taf:rpxmxx:v:26:y:2024:i:7:p:1963-1987
    DOI: 10.1080/14719037.2023.2234917
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