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Leading frontline enforcers: how supervisors’ leadership style impacts inspectors’ enforcement style

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  • Erik Hans Klijn
  • Noortje de Boer
  • Jasper Eshuis

Abstract

This article analyzes the relation between leadership style of managers and the enforcement style of street-level bureaucrats. We also studied the influence of organizational culture. The analysis is based on a survey among 549 inspectors of the Food and Consumer Product Safety Authority (NVWA) in The Netherlands. Studying transactional leadership and servant leadership the findings show that contrary to the general assumptions in leadership literature the influence of leadership style on enforcement behaviour of inspectors is only very limited. Organization culture has more influence on how inspectors enforce rules in their interactions with inspectees.

Suggested Citation

  • Erik Hans Klijn & Noortje de Boer & Jasper Eshuis, 2022. "Leading frontline enforcers: how supervisors’ leadership style impacts inspectors’ enforcement style," Public Management Review, Taylor & Francis Journals, vol. 24(3), pages 398-417, March.
    • Handle: RePEc:taf:rpxmxx:v:24:y:2022:i:3:p:398-417
    DOI: 10.1080/14719037.2020.1833610
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