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Public service motivation matters: examining the differential effects of challenge and hindrance stressors on organizational identification and turnover intention

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  • Yuanjie Bao
  • Wei Zhong

Abstract

Work-related stress and its employee outcomes are critical phenomena that warrant more research in public administration. Based on the two-dimensional stressor framework, this study investigates the relationships between both challenge and hindrance stressors with turnover intention, focusing on the mediating role of organizational identification and the moderating role of public service motivation. Data from 399 Chinese public sector employees supported the hypotheses that the two types of work stressors relate to employee outcomes in opposite directions, depending on the level of public service motivation. The results disentangle previous inconsistent findings and aid public managers in stress intervention and employee retention.

Suggested Citation

  • Yuanjie Bao & Wei Zhong, 2021. "Public service motivation matters: examining the differential effects of challenge and hindrance stressors on organizational identification and turnover intention," Public Management Review, Taylor & Francis Journals, vol. 23(4), pages 545-566, April.
    • Handle: RePEc:taf:rpxmxx:v:23:y:2021:i:4:p:545-566
    DOI: 10.1080/14719037.2019.1699944
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    File URL: http://hdl.handle.net/10.1080/14719037.2019.1699944
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    Cited by:

    1. Chang & Chung-Wei & Tseng & Shih-Hsien & Lee & Ming-Yen, 2024. "Exploring the Relationship Between Workload, Leadership and Turnover Intentions among Taiwanese Army Personnel A Research Study," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 14(4), pages 1-1.

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