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Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers

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  • Liesbeth Van Parys
  • Ludo Struyven

Abstract

This paper proposes a re-conceptualization and a measurement instrument for street-level workers’ interaction styles. Interaction styles are a relevant lens giving insight into how discretion is used and how street-level behaviour affects clients’ motivation and engagement. The re-conceptualization builds on a revision of May and Winter's interaction style concept from the perspective of the psychological self-determination theory. Data from 349 caseworkers of the Flemish employment service were collected via an online survey and analysed with factor and latent class analysis. Findings support a four-dimensional interaction style concept and reveal seven types of caseworkers along these dimensions.

Suggested Citation

  • Liesbeth Van Parys & Ludo Struyven, 2018. "Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers," Public Management Review, Taylor & Francis Journals, vol. 20(11), pages 1702-1721, November.
    • Handle: RePEc:taf:rpxmxx:v:20:y:2018:i:11:p:1702-1721
    DOI: 10.1080/14719037.2018.1438501
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