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Methods for delivering complex social services: exploring adaptive management and regulation in the Australian National Disability Insurance Scheme

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  • Gemma Carey
  • Mark Matthews

Abstract

In the wake of new public management, and with the emergence of new public governance, a number of challenges remain unsolved in the field of public service governance and management. In this paper, we use the example of the Australian National Disability Insurance Scheme to show how we might deal with the design and implementation of a public service reform within the context of new public governance. We argue that governments need to develop greater openness to risk and policy experimentation during implementation. We therefore propose an adaptive system architecture that could support such risk taking.

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  • Gemma Carey & Mark Matthews, 2017. "Methods for delivering complex social services: exploring adaptive management and regulation in the Australian National Disability Insurance Scheme," Public Management Review, Taylor & Francis Journals, vol. 19(2), pages 194-211, February.
    • Handle: RePEc:taf:rpxmxx:v:19:y:2017:i:2:p:194-211
    DOI: 10.1080/14719037.2016.1148194
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    Cited by:

    1. Saad Saeed Attia Al-Zahrani & Abdoul Rahman Mhd Ramez Al Jounaidi, 2020. "The Role of Administration in Promoting Responsibility and Values for Employees in the Social Sector in Jeddah: A Pilot Study," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 7(5), pages 25-32, May.

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