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The Role of Place Identity in Smart Card Adoption

Author

Listed:
  • Daniel Belanche
  • Luis V. Casaló
  • Carlos Flavián

Abstract

Public administrations are launching smart cards for citizens’ identification and access to local public services. Despite being focused on citizens’ demands, there is a lack of acceptance of such initiatives. This study explores the key drivers of citizen adoption of smart cards and reveals that, in addition to utilitarian benefits, social processes, such as citizens’ identification with the city, affect individual adoption. The effect of place identity is moderated by citizens’ level of interdependence. The discussion highlights place branding and the support of local collectives as strategic governmental instruments for achieving a critical mass of smart card users.

Suggested Citation

  • Daniel Belanche & Luis V. Casaló & Carlos Flavián, 2014. "The Role of Place Identity in Smart Card Adoption," Public Management Review, Taylor & Francis Journals, vol. 16(8), pages 1205-1228, November.
    • Handle: RePEc:taf:rpxmxx:v:16:y:2014:i:8:p:1205-1228
    DOI: 10.1080/14719037.2013.792385
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    Cited by:

    1. Piia Tammpuu & Anu Masso, 2019. "Transnational Digital Identity as an Instrument for Global Digital Citizenship: The Case of Estonia’s E-Residency," Information Systems Frontiers, Springer, vol. 21(3), pages 621-634, June.
    2. LEBRUMENT, Norbert & ZUMBO-LEBRUMENT, Cédrine & ROCHETTE, Corinne & ROULET, Thomas J., 2021. "Triggering participation in smart cities: Political efficacy, public administration satisfaction and sense of belonging as drivers of citizens’ intention," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    3. Belanche, Daniel & Casaló, Luis V. & Flavián, Marta & Ibáñez-Sánchez, Sergio, 2021. "Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    4. Daniel Belanche & Marta Flavián & Alfredo Pérez-Rueda, 2020. "Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility," Sustainability, MDPI, vol. 12(10), pages 1-21, May.
    5. Casaló, Luis V. & Flavián, Carlos & Ibáñez-Sánchez, Sergio, 2020. "Influencers on Instagram: Antecedents and consequences of opinion leadership," Journal of Business Research, Elsevier, vol. 117(C), pages 510-519.

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