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Exploring travellers’ experiences when visiting Verdun battlefield: a TripAdvisor case study

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  • Frédéric Bornarel
  • Hélène Delacour
  • Sébastien Liarte
  • Sandrine Virgili

Abstract

This study contributes to research on the tourist’s experience of a battlefield site by comparing the way they report on the different sub-sites belonging to it, and by using an integrated approach. We focused on Verdun, a major site of the Great War in France, composed of different sub-sites (memorials, forts, trenches, etc.). By analysing 1,581 online reviews posted by tourists on the TripAdvisor website between 2012 and 2017, our findings reveal that tourists report differently on each sub-site, highlighting the relational and emotional dimensions of their experience. Our results first suggest that the site’s degree of darkness and commodification influence the relational dimension of their experience by generating or not a deep empathy relationship. We then reveal that while the events took place more than a century ago, the emotional dimension of their experience is still deep, thanks to the preservation of the site’s dark attributes.

Suggested Citation

  • Frédéric Bornarel & Hélène Delacour & Sébastien Liarte & Sandrine Virgili, 2021. "Exploring travellers’ experiences when visiting Verdun battlefield: a TripAdvisor case study," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(6), pages 824-841, March.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:6:p:824-841
    DOI: 10.1080/13683500.2020.1751593
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    Cited by:

    1. Miguel-Ángel García-Madurga & Ana-Julia Grilló-Méndez, 2023. "Battlefield Tourism: Exploring the Successful Marriage of History and Unforgettable Experiences: A Systematic Review," Tourism and Hospitality, MDPI, vol. 4(2), pages 1-14, May.
    2. Abdellah Saoualih & Larbi Safaa & Ayoub Bouhatous & Marc Bidan & Dalia Perkumienė & Marius Aleinikovas & Benas Šilinskas & Aidanas Perkumas, 2024. "Exploring the Tourist Experience of the Majorelle Garden Using VADER-Based Sentiment Analysis and the Latent Dirichlet Allocation Algorithm: The Case of TripAdvisor Reviews," Sustainability, MDPI, vol. 16(15), pages 1-36, July.

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