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Introducing destination brand hate: an exploratory study

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  • Zeineb Farhat
  • Damien Chaney

Abstract

Brand hate is a relatively new concept in the literature that aids understanding of the intense negative feelings of consumers toward brands. While research has applied this concept to product brand contexts, it has received little attention in the tourism sector. Thus, the purpose of this study is to conceptualize the notion of destination brand hate. Through a qualitative study with 20 semi-structured interviews, we propose a definition of destination brand hate and identify three sets of antecedents (experience-related, individual-related, and destination-related antecedents) and two sets of consequences (behavioural and cognitive consequences). This study contributes to the literature on the relationships between tourists and places by demonstrating that these relationships can also be based on the most extreme negative emotion – hate.

Suggested Citation

  • Zeineb Farhat & Damien Chaney, 2021. "Introducing destination brand hate: an exploratory study," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(17), pages 2472-2488, September.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:17:p:2472-2488
    DOI: 10.1080/13683500.2020.1844160
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    Cited by:

    1. Sameeni, Maleeha Shahid & Qadeer, Faisal & Ahmad, Wasim & Filieri, Raffaele, 2024. "An empirical examination of brand hate influence on negative consumer behaviors through NeWOM intensity. Does consumer personality matter?," Journal of Business Research, Elsevier, vol. 173(C).
    2. Cícero Eduardo Walter & Vera Teixeira Vale & Manuel Au-Yong-Oliveira & Cláudia Miranda Veloso & Bruno Barbosa Sousa, 2023. "“The Dark Side of the Brand” and Brand Hate: A Review and Future Research Agenda," Administrative Sciences, MDPI, vol. 13(11), pages 1-19, November.
    3. Hardeep Chahal & Rigzin Dolkar, 2024. "Why do consumers hate brands, and how do they react to brand hate? Moderating role of big five personality traits," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 51(2), pages 195-212, June.

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