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Service robots as a tool for physical distancing in tourism

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  • Faruk Seyitoğlu
  • Stanislav Ivanov

Abstract

COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the epidemic. This paper steps on available secondary data and discusses whether the application of service robots to provide physical distance in tourism and hospitality context is going to be beneficial or there will be side effects as well. The paper posits that service robots create a technological shield between tourists and employees that increases the physical and emotional distance between them. Tourism and hospitality companies need to complement robots with other technologies to provide social connectedness and offset the negative consequences of physical distancing.

Suggested Citation

  • Faruk Seyitoğlu & Stanislav Ivanov, 2021. "Service robots as a tool for physical distancing in tourism," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(12), pages 1631-1634, June.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:12:p:1631-1634
    DOI: 10.1080/13683500.2020.1774518
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    Cited by:

    1. Mira Maria do Rosário & Devile Eugénia Lima & Lima Susana & Moura Andreia, 2023. "What has been said about the reinvention of post-COVID tourism: A bibliometric analysis," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(1), pages 67-79, December.
    2. Santiago, Joanna & Borges-Tiago, Maria Teresa & Tiago, Flávio, 2024. "Embracing RAISA in restaurants: Exploring customer attitudes toward robot adoption," Technological Forecasting and Social Change, Elsevier, vol. 199(C).

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