IDEAS home Printed from https://ideas.repec.org/a/taf/rcitxx/v23y2020i2p248-260.html
   My bibliography  Save this article

The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism

Author

Listed:
  • Ana M. Domínguez-Quintero
  • M.Rosario González-Rodríguez
  • Brendan Paddison

Abstract

The purpose of this paper is to investigate the mediating role of experience quality between the dimensions of authenticity and satisfaction in the context of cultural-heritage tourism. This paper investigates the direct influences of these variables on satisfaction and the indirect influences of two dimensions of authenticity on satisfaction through quality of experience. This study is a pioneer in analysing the influence of each of the two dimensions of authenticity on satisfaction via quality of experience in a cultural-heritage context. A questionnaire survey administered to 205 visitors in the City of York, United Kingdom, was analysed using the structural equation modelling technique. The findings confirmed the direct and indirect influence of the variable authenticity in its double perspective (objective and existential authenticity) on satisfaction. The findings also identified the mediating role of quality of experience on authenticity and satisfaction. It is therefore recommended that cultural tourism attractions should be offered that provide visitors with a high quality authentic and personal experience in order to enhance visitor satisfaction.

Suggested Citation

  • Ana M. Domínguez-Quintero & M.Rosario González-Rodríguez & Brendan Paddison, 2020. "The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(2), pages 248-260, January.
    • Handle: RePEc:taf:rcitxx:v:23:y:2020:i:2:p:248-260
    DOI: 10.1080/13683500.2018.1502261
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/13683500.2018.1502261
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/13683500.2018.1502261?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jiahui Guo & Younghwan Pan, 2023. "What Factors Impact Visitors’ Intentions to Use Location-Based AR Games? An Empirical Study from Chinese Cultural Heritage Sites," Sustainability, MDPI, vol. 15(19), pages 1-18, September.
    2. Fatih Uslu & Ozgur Yayla & Yigit Guven & Gozde Seval Ergun & Erdi Demir & Suzan Erol & Merve Nur Oklu Yıldırım & Huseyin Keles & Ebru Gozen, 2023. "The Perception of Cultural Authenticity, Destination Attachment, and Support for Cultural Heritage Tourism Development by Local People: The Moderator Role of Cultural Sustainability," Sustainability, MDPI, vol. 15(22), pages 1-19, November.
    3. Kichan Nam & Christopher S. Dutt & Jeff Baker, 2023. "Authenticity in Objects and Activities: Determinants of Satisfaction with Virtual Reality Experiences of Heritage and Non-Heritage Tourism Sites," Information Systems Frontiers, Springer, vol. 25(3), pages 1219-1237, June.
    4. Jiamin Liu & Eusebio Chiahsin Leou & Chaozhan Chen & Xi Li, 2023. "Can Trust Bring Satisfaction to the Festival Under Pandemic?," SAGE Open, , vol. 13(1), pages 21582440221, January.
    5. Ni Kadek Winda Yanti, 2024. "Collaboration of SME and Village Tourism to Achieve Sustainable Tourism: Role of Authenticity and Moderation," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(7), pages 976-984, July.
    6. Ruigong Wang & Li Gao & Yaling Zhu & Ying Liu & Yangyan Li & Jiachen He, 2023. "Urban–Rural Integration Empowers High-Quality Development of Tourism Economy: Mechanism and Empirical Evidence," Sustainability, MDPI, vol. 15(22), pages 1-21, November.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rcitxx:v:23:y:2020:i:2:p:248-260. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rcit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.