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What explains citizen trust in public institutions? Quality of government, performance, social capital, or demography

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  • Rifat Mahmud

Abstract

Trust is an essential indicator in the governance mechanism involving citizens’ confidence in public institutions. The present study focuses on citizens’ trust level in local administrative institutions, such as Upazila (sub-district) administrative offices in Bangladesh. It seeks to identify the factors that can explain the variations in citizens’ trust level in public institutions. Based on the survey data of 1440 respondents from 16 Upazila administrative offices, it is found that, first, citizens’ trust in these offices is high. Second, demographic variables involving citizens’ occupation, such as political activism and NGO work, have the strongest overall effect on the variations in citizens’ trust in the Upazila administrative offices. Citizens’ civic engagement or associations to secure service also affect trust in Upazila administrative offices more than performance variables do.

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  • Rifat Mahmud, 2021. "What explains citizen trust in public institutions? Quality of government, performance, social capital, or demography," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 43(2), pages 106-124, April.
    • Handle: RePEc:taf:rapaxx:v:43:y:2021:i:2:p:106-124
    DOI: 10.1080/23276665.2021.1893197
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    Cited by:

    1. Mahmud, Rifat, 2021. "Citizen satisfaction in the service delivery of city corporations in Bangladesh," OSF Preprints 4xbqs, Center for Open Science.

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