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New development: Strategic user orientation in public services delivery—the missing link in the strategic trinity?

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  • Stephen P. Osborne
  • Maria Cucciniello
  • Greta Nasi
  • Kirsty Strokosch

Abstract

This article explores the application of strategic planning and management to public service organizations (PSOs). It argues that the impact of these approaches has been limited by the absence of an underlying strategic orientation towards value creation that would provide a value base upon which to embed these approaches within PSOs. It argues further for such an orientation to privilege the need for public services to add value to the lives of citizens and service users and not to focus solely upon internal measures of efficiency and performance.This article provides direct guidance to public service policy-makers and managers on the importance of a strategic orientation in order to enhance the impact of public services upon citizens and public service users. It provides advice as to how to enact and take forward such an orientation within public service organizations.

Suggested Citation

  • Stephen P. Osborne & Maria Cucciniello & Greta Nasi & Kirsty Strokosch, 2021. "New development: Strategic user orientation in public services delivery—the missing link in the strategic trinity?," Public Money & Management, Taylor & Francis Journals, vol. 41(2), pages 172-175, February.
    • Handle: RePEc:taf:pubmmg:v:41:y:2021:i:2:p:172-175
    DOI: 10.1080/09540962.2020.1758401
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    Cited by:

    1. Hodong Lee & Boyoung Kim, 2022. "Invigorating Care Farm Ecosystem Based on Public Service Innovation: Case of South Korea," Administrative Sciences, MDPI, vol. 12(2), pages 1-19, May.

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