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‘Citizen-centred’ public services: contestability without consumer-driven competition?

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  • Steve Martin
  • Adrian Webb

Abstract

Welsh policy-makers have rejected customer-driven market approaches to the delivery of public services. Instead they espouse a model of delivery rooted in collaboration and citizen engagement. Empirical evidence from two recent wide-ranging reviews of public services in Wales suggests that this approach could offer a viable alternative to user choice and competition but, for it to be fully effective, central and local government need to embrace other drivers of improvement.

Suggested Citation

  • Steve Martin & Adrian Webb, 2009. "‘Citizen-centred’ public services: contestability without consumer-driven competition?," Public Money & Management, Taylor & Francis Journals, vol. 29(2), pages 123-130, March.
    • Handle: RePEc:taf:pubmmg:v:29:y:2009:i:2:p:123-130
    DOI: 10.1080/09540960902768038
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    Cited by:

    1. Alistair Cole & Jean-Baptiste Harguindéguy & Ian Stafford & Romain Pasquier & Christian de Visscher, 2015. "States of Convergence in Territorial Governance," Publius: The Journal of Federalism, CSF Associates Inc., vol. 45(2), pages 297-321.

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