IDEAS home Printed from https://ideas.repec.org/a/taf/pubmgr/v7y2005i2p225-246.html
   My bibliography  Save this article

Citizens and Consumers

Author

Listed:
  • Joel D Aberbach
  • Tom Christensen

Abstract

New Public Management (NPM) puts a major emphasis on consumer sovereignty. Through consumer sovereignty, it is argued, public organizations will produce outputs more in line with what citizens want. This article analyses the implications, both theoretical and practical, of conceiving of citizens as customers. We discuss the features of citizenship, the ways in which the emerging customer focus impacts the role of citizen, how consumerism would and, in implementation, does work and the wider implications for democratic governance, particularly the effects on political and administrative leadership roles and leaders' political accountability, of the tendency to define citizens as customers of government agencies when conceptualizing their relationship to the state.

Suggested Citation

  • Joel D Aberbach & Tom Christensen, 2005. "Citizens and Consumers," Public Management Review, Taylor & Francis Journals, vol. 7(2), pages 225-246, June.
    • Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:225-246
    DOI: 10.1080/14719030500091319
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719030500091319
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719030500091319?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jesús Cambra-Berdún & Jesús Cambra-Fierro, 2006. "Considerations and implications on the necessity of increasing efficiency in the public education system: The new public management (NPM) and the market orientation as reference concepts," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 3(2), pages 41-58, December.
    2. Andrew Clarke & Lynda Cheshire, 2018. "The post-political state? The role of administrative reform in managing tensions between urban growth and liveability in Brisbane, Australia," Urban Studies, Urban Studies Journal Limited, vol. 55(16), pages 3545-3562, December.
    3. Suthee Sangiambut & Renee Sieber, 2016. "The V in VGI: Citizens or Civic Data Sources," Urban Planning, Cogitatio Press, vol. 1(2), pages 141-154.
    4. McMullin, Caitlin, 2018. "Co-production and the third sector: A comparative study of England and France," Thesis Commons 578d3, Center for Open Science.
    5. Sebastian Jilke & Steven Van de Walle, 2013. "Two track public services? Citizens' voice behaviour towards liberalized services in the EU15," Public Management Review, Taylor & Francis Journals, vol. 15(4), pages 465-476, May.
    6. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    7. Bouchra Fninou & François Meyssonnier, 2013. "Un système de pilotage de la performance publique à dominante managériale : analyse de l'expérience de Dubaï," Working Papers hal-00781973, HAL.
    8. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    9. García-Unanue, Jorge & Gallardo, Leonor & Felipe, José Luis, 2012. "La factura deportiva. Diseño e implantación de un modelo de cálculo de costes para los servicios deportivos municipales/The Sport Bill. Design and Implementation of a Costing Model for Municipal Sport," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 30, pages 599-618, Agosto.
    10. Fellesson, Markus, 2011. "Enacting customers--Marketing discourse and organizational practice," Scandinavian Journal of Management, Elsevier, vol. 27(2), pages 231-242, June.
    11. Reyes Gonzalez & Jose Gasco & Juan Llopis, 2014. "Relationships with Citizens in Public Management: A Study at the Largest Spanish Town Halls," Public Organization Review, Springer, vol. 14(2), pages 173-186, June.
    12. Jihane Aayale & Meriem Seffar, 2021. "A Step Towards an Inclusive Digital Transformation of the Public Administration in a Developing Country: Evidence From Morocco," Journal of Public Administration and Governance, Macrothink Institute, vol. 11(2), pages 331356-3313, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:225-246. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPXM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.