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Great Expectations of Public Service Delegation: A systematic review

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  • Sjors Overman

Abstract

Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles published in leading public administration journals between 2000 and 2012. This study identifies a discourse with three main categories of justifications: scientists and practitioners expect economic, political, and organizational benefits. The effects associated with delegation are not in line with these expectations. Delegation has inconsistent correlations to outcomes when governments maintain a role in service delivery. Complete privatization is associated with negative outcomes. These results have important implications for the study and practice of delegation.

Suggested Citation

  • Sjors Overman, 2016. "Great Expectations of Public Service Delegation: A systematic review," Public Management Review, Taylor & Francis Journals, vol. 18(8), pages 1238-1262, September.
    • Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1238-1262
    DOI: 10.1080/14719037.2015.1103891
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    Cited by:

    1. Gyldas A. Ofoulhast‐Othamot, 2022. "The perils of a bureaucratic fad in Africa: Examining the effects of the agencification of the state apparatus in Gabon," Public Administration & Development, Blackwell Publishing, vol. 42(3), pages 179-189, August.
    2. Beáta Mikušová Meričková & Juraj Nemec & Nikoleta Jakuš Muthová, 2024. "Contract management of municipal public services: the Slovak experience," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    3. Minh Thị Hải Võ & Karl Löfgren, 2019. "An institutional analysis of the fiscal autonomy of public hospitals in Vietnam," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 6(1), pages 90-107, January.
    4. Anne Strand Alfredsen Larsen & Gro Holst Volden & Bjørn Andersen, 2021. "Project Governance in State-Owned Enterprises: The Case of Major Public Projects’ Governance Arrangements and Quality Assurance Schemes," Administrative Sciences, MDPI, vol. 11(3), pages 1-27, July.
    5. Wen-Kuo Chen & Venkateswarlu Nalluri & Man-Li Lin & Ching-Torng Lin, 2021. "Identifying Decisive Socio-Political Sustainability Barriers in the Supply Chain of Banking Sector in India: Causality Analysis Using ISM and MICMAC," Mathematics, MDPI, vol. 9(3), pages 1-23, January.
    6. Waluyo, Budi, 2018. "Balancing financial autonomy and control in agencification: issues emerging from the Indonesian higher education (Otonomi dan pengendalian keuangan pada Badan Layanan Umum sektor pendidikan)," INA-Rxiv x2vm4, Center for Open Science.
    7. Noemí Peña-Miguel & Beatriz Cuadrado-Ballesteros, 2021. "Effect of privatisation on income inequality: a European analysis," Empirica, Springer;Austrian Institute for Economic Research;Austrian Economic Association, vol. 48(3), pages 697-716, August.
    8. Jose-Luis Zafra-Gómez & Germán López-Pérez & Marta Garrido-Montañés & Elisabeth Zafra-Gómez, 2023. "Cost Efficiency in Municipal Solid Waste (MSW): Different Alternatives in Service Delivery for Small and Medium Sized Spanish Local Governments," Sustainability, MDPI, vol. 15(7), pages 1-14, April.

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