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Do NPM-Type Reforms Lead to a Cultural Revolution Within Public Sector Organizations?

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  • Jan Wynen
  • Koen Verhoest

Abstract

Agencification and granting public sector organizations managerial autonomy in particular is believed to change organizational cultures, away from traditional compliance- and detail-oriented bureaucratic cultures and towards organizational cultures which are more oriented towards external customers. There is however very little empirical information on the relationship between managerial autonomy and organizational culture. Using a unique data set on public agencies in Flanders, we not only test how managerial autonomy affects the strength of a customer-oriented culture within public sectors but also examine whether this culture becomes dominant over traditional public administration culture. Analysis shows that managerial autonomy positively affects a customer-oriented culture; however, it does not make it a dominant culture.

Suggested Citation

  • Jan Wynen & Koen Verhoest, 2015. "Do NPM-Type Reforms Lead to a Cultural Revolution Within Public Sector Organizations?," Public Management Review, Taylor & Francis Journals, vol. 17(3), pages 356-379, March.
    • Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:356-379
    DOI: 10.1080/14719037.2013.841459
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    References listed on IDEAS

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    1. Joshua D. Angrist & Jörn-Steffen Pischke, 2009. "Mostly Harmless Econometrics: An Empiricist's Companion," Economics Books, Princeton University Press, edition 1, number 8769.
    2. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
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    Cited by:

    1. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    2. Astrid Molenveld & Koen Verhoest & Jan Wynen, 2021. "Why public organizations contribute to crosscutting policy programs: the role of structure, culture, and ministerial control," Policy Sciences, Springer;Society of Policy Sciences, vol. 54(1), pages 123-154, March.
    3. Andrea Tomo, 2018. "Advancing a Behavioral Approach for Studying Public Administration," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(6), pages 1-25, April.

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