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Effect of the Government's Use of Social Media on the Reliability of the Government: Focus on Twitter

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  • Suk Kyoung Kim
  • Min Jae Park
  • Jae Jeung Rho

Abstract

The social media have been well recognized as important spaces for providing the people with government service and PR policy and they have been utilized by most of the government entities. Therefore, we try to identify whether the social media can be used as tools to enhance the reliability of the government. This study indicates Twitter is different from other conventional channels not only in the form but also in substance. Therefore, the service prioritizing more on transparency, participation, and communication or relationship appears more desirable and is utilized to the maximum.

Suggested Citation

  • Suk Kyoung Kim & Min Jae Park & Jae Jeung Rho, 2015. "Effect of the Government's Use of Social Media on the Reliability of the Government: Focus on Twitter," Public Management Review, Taylor & Francis Journals, vol. 17(3), pages 328-355, March.
    • Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:328-355
    DOI: 10.1080/14719037.2013.822530
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    References listed on IDEAS

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    Cited by:

    1. Qi Wang & Mengdi Liu & Jintao Xu & Bing Zhang, 2023. "Blow the Lid Off: Public Complaints, Bargaining Power, and Government Responsiveness on Social Media," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 85(1), pages 133-166, May.
    2. Moustaka, Vaia & Theodosiou, Zenonas & Vakali, Athena & Kounoudes, Anastasis & Anthopoulos, Leonidas G., 2019. "Εnhancing social networking in smart cities: Privacy and security borderlines," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 285-300.
    3. Andranik Tumasjan, 2024. "The many faces of social media in business and economics research: Taking stock of the literature and looking into the future," Journal of Economic Surveys, Wiley Blackwell, vol. 38(2), pages 389-426, April.
    4. Wang, Qi & Liu, Mengdi & Xu, Jintao & Zhang, Bing, 2023. "Blow the Lid Off: Public Complaints, Bargaining Power, and Government Responsiveness on Social Media," EfD Discussion Paper 23-5, Environment for Development, University of Gothenburg.

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